Customer Experience Stars

The start of a New Year, we don’t know about you but it always brings about a time of self reflection, of improvement, of new beginnings, even for those of us who strive for continued development and leanings throughout the year.

At the end of last year, Douglas Jackson received an amazing and unexpected accolade.

Top 25 CX influencer Top 25 CX Professional Hannah Louise Cox and Michelle Ansell Douglas Jackson

The Customer Experience Magazine published its Top 50 CX StarsHannah Louise Cox, Executive Search Consultant, was announced in the Top 25 Customer Experience Professionals, the only recruitment professional to make this list and the only non-recruitment business owner to make the top 50 and Michelle Ansell, Managing Partner, was announced No 8 in the Customer Experience Influencers list, amongst the top 3 female influencers and the highest ranking recruitment industry professional within the list.

Douglas Jackson were also only one of two companies who achieved more than one industry professional on the list.

To say we are extremely proud of this recognition is an understatement, looking through the list we are in esteemed company indeed with others recognised from Microsoft, BT, News UK, Nielsen, Oracle, Ipsos Mori, HSBC and many more.

So, looking forward to 2020, Douglas Jackson enters its 13th year of serving the Customer industry and how things have changed.

Michelle Ansell, Managing Partner said; ‘To say we are extremely proud of this recognition is an understatement, looking through the people included on this we are in esteemed company indeed.  As a specialised recruitment consultancy, to be recognised by the industry we serve and feature amongst some of the leading brands, consultants and business leaders across the Customer Experience market is a significant achievement and real honour.’

Back in 2007 when we started we almost exclusively hired for the Call Centre and Customer Service industry, Customer Experience, Omni-Channel, Customer Success did not exist, let alone the number of supporting, strategic and specialist roles we now recruit extensively for; CRM, Programmes, Change, Insight, Resource Planning, Forecasting, Journey, Strategy, Design, Data, Analytics…. We wonder what will the next decade bring?

We look forward to the year and decade ahead, change is constant, as is our passion and commitment to the service we provide to the industry and individuals we serve.  We look forward to working with many of you again this year and would like to wish you all a healthy and happy new year! 

If you are considering a change, to your team, your structure, or your career.  Give us a call or contact us to see how we can help you.  0345 620 9720, or

About Douglas Jackson Executive Search and Recruitment Consultants

Douglas Jackson are an Executive Search and Independent Recruitment Consultancy offering professional executive recruitment and managerial appointments on a permanent and fixed term contract basis. We work with customer and experience focussed organisations, who want to develop, or, improve their operation, sales, strategy, service, experience, or success. We recruit for Chief Customer Officer, Director, Head of Department, Manager and skilled strategists for; Customer Service, Customer Experience, Customer Contact, Resource Planning, Operations, Strategy, Insight, Analytics, Sales, Success, CRM, Data, Programmes, Transformation, Continuous Improvement, and Contact Centre. We work in partnership with our customers across the UK and internationally, many of whom are FTSE 100, blue-chip brands but also challenger, fintech and start-up organisations, to design, develop, deliver and manage your Customer strategy. Revolutionise your Recruitment and Retention of New Hires. Douglas Jackson Search takes the guesswork out of your hiring. Sourcing Exceptional Talent….Define your Customer Strategy. Lead your Operations. Design your Customer Experience. Direct your Digital and Customer Contact. Transform your functions. Develop your Customer Insight. Manage your Data/CRM, Deliver your Sales and Customer Success. Differentiate your business and brand.
This entry was posted in Analytics, Automated Customer Service, Awards, Best Practice, Candidate Experience, Career Development, Clients, Contact Centre Industry, CRM, Customer Experience, Customer Experience ROI, Customer Service Industry, Customer Success, Customers, Data, Douglas Jackson, Employees, Executive Search, Insight/Analytics, omni-channel and tagged , , , , , , , , , , , , , , . Bookmark the permalink.

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