UK Digital Experience Awards 2018

Now in its 4th year, the UK Digital Experience Awards aims to reward excellence and innovation in using digital technology to improve the customer experience.

UK digital Experience Awards at the forefront of UK business

This was my first time judging at the UK Digital Experience Awards and I thoroughly enjoyed the event from start to finish. The event was held at the prestigious Riverbank Park Plaza in London and the day consisted of the live entry presentations in the morning followed by the superb gala lunch and anticipated awards ceremony after. I met some extremely interesting people and was amazed by the effort made from all the finalists.


There were 23 categories to choose from this year encompassing both sector specific industries such as banking and telecoms, to application specific areas such as the best user experience and best use of social media. The categories had been refreshed to incorporate both B2B and B2C initiatives and to ensure all sizes of organisations can enter whether an individual, SME or large corporation. See the finalists here.

My chosen category was Not for Profit and Charity (Including Public Service). Social or low-cost housing, councils, local government have all made tremendous strides in communicating with customers over the last 5 years or so.

With my involvement in recruiting for both of these sectors, it was the perfect category for me and we had six excellent companies who presented including: Staffordshire County Council, PA Housing, Dotlabel, Valtech Limited, HMA and Click Consult.

The top three finalists in the Not for Profit and Charity category were.

Bronze – Staffordshire County Council

UK DXA Bronze award winner

Silver – Dotlabel

Silver Award DXAWards Dotlabel

Gold – HMA –  The Winner – A very well deserved winner, HMA with their Calm Harm

HMA winners DXA Awards

Calm Harm is an award-winning app developed for teenage mental health charity stem4 by Dr Nihara Krause, Consultant Clinical Psychologist, using the basic principles of an evidence-based therapy called Dialectical Behavioural Therapy (DBT). This has seen a positive rate of adoption to date based on the number of downloads.

The evening was hosted by writer and broadcaster Jeremy Nicholas. 

It was a pleasure to see the Founder & Chairman of the ‘Experience’ series of events, Awards International, Don Hales.

The overall winner was….

Virgin Trains

 Many congratulations to all of the finalists and winners!

A full list of all the winners can be found here:

The team at Awards International always make everybody feel so welcome and it was a pleasure to be part of the day.

Were you lucky enough to be one of the finalists at this years’ UK Digital Experience Awards? What is the story behind your journey? It would be great to hear from you.

If you would like to speak with me about your career, or your digital and customer experience strategy, you can contact me on: Tel: 0345 620 9720, DDI: 01543 231079

Rebecca Lawrence is a Managing Consultant and Head of Performance at Douglas Jackson. Rebecca will work with you to identify, attract and hire senior appointments, mid management and skilled practitioner, subject matter expert talent, that will Define, Design, Direct, Develop, Manage, Plan, Transform, Analyse and Deliver your business operations, sales and service, to differentiate your business and brand.   Rebecca has  extensive experience in Housing, Social Landlords, FMCG and Legal recruitment.

About Douglas Jackson Executive Search and Recruitment Consultants

Douglas Jackson are an Executive Search and Independent Recruitment Consultancy offering professional executive recruitment and managerial appointments on a permanent and fixed term contract basis. We work with customer and experience focussed organisations, who want to develop, or, improve their operation, sales, strategy, service, experience, or success. We recruit for Chief Customer Officer, Director, Head of Department, Manager and skilled strategists for; Customer Service, Customer Experience, Customer Contact, Resource Planning, Operations, Strategy, Insight, Analytics, Sales, Success, CRM, Data, Programmes, Transformation, Continuous Improvement, and Contact Centre. We work in partnership with our customers across the UK and internationally, many of whom are FTSE 100, blue-chip brands but also challenger, fintech and start-up organisations, to design, develop, deliver and manage your Customer strategy. Revolutionise your Recruitment and Retention of New Hires. Douglas Jackson Search takes the guesswork out of your hiring. Sourcing Exceptional Talent….Define your Customer Strategy. Lead your Operations. Design your Customer Experience. Direct your Digital and Customer Contact. Transform your functions. Develop your Customer Insight. Manage your Data/CRM, Deliver your Sales and Customer Success. Differentiate your business and brand.
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