Last week we headed to London for the UK Customer Experience Awards.
This year the event was held at the Park Plaza Hotel Westminster Bridge, which had some great views of London. This one, of Big Ben was taken on the 5th floor, just outside our judging suite (which also looked out on to the Shard).
This years event was once again, well attended, with 26 categories in total. What we really like about the #ukcxawards is the diversity of business and brands featured. You have luxury brands pitched against transport providers, technology innovation up against construction machinery. National retailers and leading financial organisations vs online service providers. Housing and social landlords, up against nutrition experts. one thing that holds them all together, how they deliver a great customer experience! It makes a very interesting event and some difficult judging decisions.
Eurotunnel-Le Shuttle were the subject of much chatter this year. They invited one of their customers into the judging room. Here is Zofia (I hope I have spelt that right), a beautiful Newfoundland Dog, who accompanied their owner to the awards. They spoke excitedly (the owner not Zofia, although even here Zofia seems to be smiling!) and passionately about the dog friendly, enhanced services they had experienced as a customer of Eurotunnel.
There were some great prizes available including a weekend break for two on offer at the Barnado’s raffle, with the event raising a superb £6,000.
The entertainment was thoroughly enjoyable and was provided by ‘today’s answer to The Andrews Sisters. With killer heels, killer curves and killer harmonies’ The Rockabellas.
On to the Winners:
The OVERALL WINNER (or ‘Top Dog’)- EUROTUNNEL Le Shuttle
The three brands with the highest scores who went to a public vote for the Overall Winners were; AXA PPP, Virgin Money and Eurotunnel – Le Shuttle.
Category Winners were:
Automotive Travel & Commercial Service Provider – Eurotunnel Le Shuttle
Hospitality/Leisure/Charity – Dorchester Collection
Financial Service – Banking & Investment – Virgin Money Plc
Government/Professional Services and Not for Profit – Richmond Housing Partnership
Industrial Utilities – Utility Warehouse
Insurance Service – Direct Line
Retail – John Lewis Partnership – Waitrose
Technology and Telecoms – Amazing CX – Three UK
Technology and Telecoms – Customer First – Rackspace
Contact Centre Large – AXA PPP
Contact Centre Small – Amicus Horizon
Business Change or Transformation – Transformation at the Heart – Now TV and Firstsource
Business Change or Transformation – Focussed on Improvement – Rackspace
Employee Engagement – Best Place to Work – Bristol Wessex Billing Services
Employee Engagement – Improving CX – LV=
Insight and Feedback – a new way of measuring –The Royal Bank of Scotland (Natwest)
Insight and Feedback – A focus on understanding – Direct Line Group
New Product/Product Improvement – Loving the Customer – Vita Student
New Product/Product Improvement – Making the most of technology – Standard Life
Best Use of Scoial Media Technology – The Body Coach Online Nutrition
Professional of the Year – (JOINT WINNERS) Diana Rodriguex – Nicolla Curtin and Manuela Pifani, Direct Line Group
Team of the Year – A whole new level – Nationwide Building Society -Camden
Team of the Year – Customers at the heart – Nationwide Building Society – Kendal
Team of the Year – Listening and Responding – Rackspace
International Business – Deutsche Telecom AG.
CONGRATULATIONS TO ALL!
For a full list of all the winners and finalists you can visit here