The UK National Contact Centre Awards 2015

Last week, TeamDJ were delighted to attend the CCMA Seminar ‘The Future of Contact Centre Working’ held at the Brewery, Montcalm Hotels.

The Brewery Venue - The Montcalm Hotels CCMA Seminar May 2015

The Seminar featured some great sessions including: 

Sophie Fox, From British Gas, who shared some fundamental success with regards to their employee engagement, by providing a more flexible holiday system which helped achieve better resource planning and significantly reduce absence.

Dawn Redman, Head of Customer Services from Hermes, delivered a extremely engaging and insightful review of their employee engagement and how they were able to drive recognition, as well as the development of home-working.

Vanda Nenam,  Social Media Manager from Air-France also spoke about how flexible working had helped them hire and retain the right people. This helped launch their award-winning social media service, where their Advisors are given the autonomy to have great conversations with their customers, without stringent quality measures.

After the seminar, it was on to the UK National Contact Centre Awards, which are the longest established Contact Centre Awards in the UK and this year’s winners were announced at a gala dinner attended by over 700 people.

This picture tweeted by Martin Hill-Wilson ‘What an awesome gathering’ gives a sense of the event.

What an awesome gathering tweeted by Martin Hill-Wilson at UK National Contact Centre Awards

There was also a special surprise guest at the #ukcca2015 – Mark Wright, pictured here with Ann-Marie Stagg.

THE CCMA UK National Contact Centre Awards with Suprise Guest Mark Wright

On to the winners:

Contact Centre Manager of the Year– Christine Allenson, Barclays

Contact Centre Manager of the Year (Outsourced) – Danielle McCaffrey, Convergys

Contact Centre Manager – under 100 seats – Brent Boxley, Close Brothers

Contact Centre Manager – under 50 seats – Joanne Silner, Raven Housing Trust

Team Manager of the Year (Outbound) – Danni Parsons-Moore, Barclaycard

Team Manager of the Year (Retention) – Gerard Doran, Sky UK

Team Manager of the Year (Sales) – Helen Grey, Sage

Team Manager of the Year (Service) – Ronell Bienvenu, Lloyds Bank International

Social Media Manager of the Year– Stuart Atkinson, Barclays

Call Centre Support Manager of the Year – John Maguire, British Gas

Customer Relations Manager of the Year – Donna Munro, Direct Line Group

Learning Champion of the Year– Steve Cass, Marketmakers

Customer Experience Champion – Dawn Redman, Hermes Europe

Business Improvements Manager of the Year– Adrian Cobbledick, National Car Parks

Recruitment Manager of the Year– Jasper Gordon, British Gas

Quality Manager of the Year – Ann McCormack, Sky UK

Team of the Year – Home Group


CCMA Awards 2015, The Brewery, London.

CCMA Awards 2015, The Brewery, London.

Over the coming months the CCMA will be organising member best practice visits to the award winners contact centres.

For further information you can visit the awards website at or the CCMA website at

Were you also at the event?  Do share your thoughts and pictures.

About Douglas Jackson Executive Search and Recruitment Consultants

Douglas Jackson are an Executive Search and Independent Recruitment Consultancy offering professional executive recruitment and managerial appointments on a permanent and fixed term contract basis. We work with customer and experience focussed organisations, who want to develop, or, improve their operation, sales, strategy, service, experience, or success. We recruit for Chief Customer Officer, Director, Head of Department, Manager and skilled strategists for; Customer Service, Customer Experience, Customer Contact, Resource Planning, Operations, Strategy, Insight, Analytics, Sales, Success, CRM, Data, Programmes, Transformation, Continuous Improvement, and Contact Centre. We work in partnership with our customers across the UK and internationally, many of whom are FTSE 100, blue-chip brands but also challenger, fintech and start-up organisations, to design, develop, deliver and manage your Customer strategy. Revolutionise your Recruitment and Retention of New Hires. Douglas Jackson Search takes the guesswork out of your hiring. Sourcing Exceptional Talent….Define your Customer Strategy. Lead your Operations. Design your Customer Experience. Direct your Digital and Customer Contact. Transform your functions. Develop your Customer Insight. Manage your Data/CRM, Deliver your Sales and Customer Success. Differentiate your business and brand.
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