Friday 4th July at the Radisson Blu Edwardian Hotel, Heathrow, the scene was set for the 5th annual Customer Service Training Awards, open to Customer Service Trainers all over the world.
Douglas Jackson were once again proud to sponsor, exhibit and judge at this prestigious event.
The event had a total of 20 finalist categories, a full list can be found here.
There was a good mix of familiar faces but also a good deal of new companies and individuals entered, some of which had more than one programme, or, initiative entered. It is great to see customer service training and trainers increasing their presence and achieving such results across varied industry sectors.
It is something we have said before, but the standard of entries gets higher each year. In part, this no doubt has something to do with the ever advancing nature of our customer contact channels, which has increased the demand on our trainers and training teams to deliver truly effective training, which engages the teams, enhances the customer experience and also delivers business ROI! When you consider some of the teams are just a handful of people, with thousands of staff in multi-site offices and across varying departments, or, campaigns, this is no small feat and makes the achievements of these individuals greater still.
On to the winners:
A full list of all the winners including Silver and Bronze awards can be found, click here.
The Overall Winner for Customer Service Training Programme of the Year: EE
The Customer Service Trainer of the Year – Angela Cahill, Barclaycard
Customer Service Operational Training of the Year – Financial Services – Barclays GCE Team
Customer Service Operational Training of the Year – General – Balfour Beatty
Customer Service International Training Programme of The Year – Truphone
Customer Service Training Leader/Mentor of the Year – Ian Sadler, Admin Re
Customer Service Management and Leadership Training of The Year – Intelling
Hearts and Minds – Cornish Mutual
Sales through Service – Cornish Mutual
Customer Service Training Aid of the Year – Balfour Beatty
Customer Service Training Innovation of The Year – Admin Re
Customer Service Training Programme of the Year – Public Sector and Utilities – <strong>Catalyst Housing, in partnership with Mulberry Consulting.
Customer Service Training Programme of the Year – Contact Centres – General – EE
Customer Service Training Programme of the Year – Contact Centres – Financial – Admin Re
Customer Service Training Programme of the Year – Technical Service Providers – EE
Customer Service Training Programme of the Year – Financial Services – Admin Re
Customer Service Training Team of the Year – Cornish Mutual
CSTN Accredited Trainer of the Year – Peter Clark – Lewis, Restaurant Associates
Lifetime Achievement Award – Nigel Purveur (Capita Life & Pensions Services)
Congratulations to you all! and a BIG thank you to all at the Customer Service Training Network for another super event!