Customer Service Training Awards 2014.

Friday 4th July at the Radisson Blu Edwardian Hotel, Heathrow, the scene was set for the 5th annual Customer Service Training Awards, open to Customer Service Trainers all over the world.


Douglas Jackson were once again proud to sponsor, exhibit and judge at this prestigious event.

The event was hosted by Julie Peasgood, a long standing supporter of the event and friend of Chair of the Judges; Don Hales. The event was supporting the Children’s Charity Barnardo’s.

The event had a total of 20 finalist categories, a full list can be found here.

There was a good mix of familiar faces but also a good deal of new companies and individuals entered, some of which had more than one programme, or, initiative entered. It is great to see customer service training and trainers increasing their presence and achieving such results across varied industry sectors.

It is something we have said before, but the standard of entries gets higher each year. In part, this no doubt has something to do with the ever advancing nature of our customer contact channels, which has increased the demand on our trainers and training teams to deliver truly effective training, which engages the teams, enhances the customer experience and also delivers business ROI! When you consider some of the teams are just a handful of people, with thousands of staff in multi-site offices and across varying departments, or, campaigns, this is no small feat and makes the achievements of these individuals greater still.

On to the winners:


A full list of all the winners including Silver and Bronze awards can be found, click here.

The Overall Winner for Customer Service Training Programme of the Year: EE

The Customer Service Trainer of the Year – Angela Cahill, Barclaycard

Customer Service Operational Training of the Year – Financial Services – Barclays GCE Team

Customer Service Operational Training of the Year – General – Balfour Beatty

Customer Service International Training Programme of The Year – Truphone

Customer Service Training Leader/Mentor of the Year – Ian Sadler, Admin Re

Customer Service Management and Leadership Training of The Year – Intelling

Hearts and Minds – Cornish Mutual

Sales through Service – Cornish Mutual

Customer Service Training Aid of the Year – Balfour Beatty

Customer Service Training Innovation of The Year – Admin Re

Customer Service Training Programme of the Year – Public Sector and Utilities – <strong>Catalyst Housing, in partnership with Mulberry Consulting.

Customer Service Training Programme of the Year – Contact Centres – General – EE

Customer Service Training Programme of the Year – Contact Centres – Financial – Admin Re

Customer Service Training Programme of the Year – Technical Service Providers – EE

Customer Service Training Programme of the Year – Financial Services – Admin Re

Customer Service Training Team of the Year – Cornish Mutual

CSTN Accredited Trainer of the Year – Peter Clark – Lewis, Restaurant Associates

Lifetime Achievement Award – Nigel Purveur (Capita Life & Pensions Services)

Congratulations to you all! and a BIG thank you to all at the Customer Service Training Network for another super event!

About Douglas Jackson Executive Search and Recruitment Consultants

Douglas Jackson are an Executive Search and Independent Recruitment Consultancy offering professional executive recruitment and managerial appointments on a permanent and fixed term contract basis. We work with customer and experience focussed organisations, who want to develop, or, improve their operation, sales, strategy, service, experience, or success. We recruit for Chief Customer Officer, Director, Head of Department, Manager and skilled strategists for; Customer Service, Customer Experience, Customer Contact, Resource Planning, Operations, Strategy, Insight, Analytics, Sales, Success, CRM, Data, Programmes, Transformation, Continuous Improvement, and Contact Centre. We work in partnership with our customers across the UK and internationally, many of whom are FTSE 100, blue-chip brands but also challenger, fintech and start-up organisations, to design, develop, deliver and manage your Customer strategy. Revolutionise your Recruitment and Retention of New Hires. Douglas Jackson Search takes the guesswork out of your hiring. Sourcing Exceptional Talent….Define your Customer Strategy. Lead your Operations. Design your Customer Experience. Direct your Digital and Customer Contact. Transform your functions. Develop your Customer Insight. Manage your Data/CRM, Deliver your Sales and Customer Success. Differentiate your business and brand.
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