Customer Experience Awards 2013

Last week, some of TeamDJ attended the UK Customer Experience Awards.

Customer Exeprience Awards 2013 Grand Connaught Rooms

We were there to judge one of the award categories, as well as attending the lunch and Awards Ceremony, which this year was hosted by comedian Dominic Holland.

What a fantastic day! The theme; #Loveyourcustomerloveyourself, might have been a bit long for some of the ‘twitterati’ to include in their 140 characters but embodied the thoughts and passion of the day completely.

We mentioned the venue last year, but The Grand Connaught Rooms looked amazing for the lunch, Customer Experience Awards 2013 Light floating dancerswith dancers in light dresses adding to the experience, as they floated around the venue and accompanied the winners.

The event was much larger this year with over 70 judges, 135 finalists and a huge 750 people in attendance for lunch. Due to the significant numbers of attendees, the use of balconies and inter-joining rooms were required in addition to the Grand Hall to seat all the extra diners, (or should we say ‘the plebs’, as they kindly became known courtesy of Dominic).

If the event continues to grow in popularity as it has in the last few years, then a twitter conversation between Ian Golding UKCEAwards IJGolding Wembley Tweetand Neil Skehel, Managing Director of Awards International, about hiring Wembley Stadium next year, might just come true!

The entertainment was fabulous and came courtesy of ‘The Three Waiters’ which involved three talented opera singers posing as ‘real’ waiters, before revealing themselves and rousing the audience with some familiar opera Catherine Murphy tweet CEAwards The Three Waitersfavourites’, we think Catherine Murphy summed it up with this tweet:

It was great to see so many companies and organisations involved, with many new names and faces this year. The increased popularity of this event is in line with what we have been seeing across our industry; where more brands and businesses seem to be recognising the value of a customer centric approach and the benefits that a focus on customer experience can bring. We have also said this before but the quality of entries, the passion and the commitment shown by all the finalists, really do make the job of the judge very difficult but it is also fantastic to see. Well done to all who were involved and each of the finalists.

On to the Winners:

The Customer Experience of The Year Overall Winner was KC, part of the KCOM Group, who also won the IT & Telecommunications category.

A Huge Congratulations to all of the winners, a list of who can be found by clicking here:

Looking forward to next year, perhaps even at Wembley…??

If you were at the Customer Experience Awards and would like to share your thoughts and comments with us, then we would welcome them here.

About Douglas Jackson Executive Search and Recruitment Consultants

Douglas Jackson are an Executive Search and specialist, independent Recruitment Consultancy who specialise in permanent and Executive Interim recruitment services for Executive, 'Head of' and Managerial level roles which help; Define your Customer Strategy. Design your Customer Experience. Develop your Customer Insight. Direct your Customer Contact. Deliver your Customer Service. Differentiate your business and brand. We recruit for Executive Level, Head of and Management positions which help design, develop and deliver more efficient and profitable Customer Strategy, Customer Contact, Customer Service and Customer Experience. We recruit for Director, Head of Department, Manager and skilled strategist, programme, transformation and analyst appointments across Customer Contact; Customer Service, Customer Strategy, Contact Centre, Call Centre, Customer Experience, Resource Planning, Insight and Analytics. We work in partnership with our customers across the UK and internationally, many of whom are FTSE 100, blue-Chip brands but also challenger and start-up organisations, to design develop, deliver and manage your Customer Contact strategy. Developing Best in Class and Award winning CX DX
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2 Responses to Customer Experience Awards 2013

  1. Katie Cobb says:

    Fantastic event and a wonderful opportunity to connect with fellow Customer Experience professionals. Congratulations to all the winners and nominees. Looking forward to next year!
    Katie Cobb. KC Customer Experience Executive.

    Like

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