Last Friday, TeamDJ were at the Customer Service Training Awards and once again, we were extremely proud to be involved as a live judge and sponsor of the event.
Those of you who follow our blog and social media posts will know that Douglas Jackson are regularly involved with many industry events and awards and this will be our fifth year partnering with the Customer Service Training Awards.
This year, there were more entries and judges than ever before, with up to 10 judges in attendance for each category presentations. These included; respected industry leaders, previous award winners and subject matter experts from the customer service and contact centre industry. The entries and those presenting, did well to present and be scrutinised by so many, but did an excellent job and the standard of entries certainly gets higher each year.
The awards were hosted by Julie Peasgood with Sharon Maughan as a guest speaker for Barnado’s. Entertainment was provided by the truly exceptional ‘The Singing Policeman’ or rather policemen and women, which were a real highlight of the event, who, after ‘apprehending’ the fugitive and Chair of Judges, Paul Cooper, (a wanted man of many years apparently…!) launched into song and had the audience rocking and rolling with many firm favourites.
Following the fun and food we were on to the important stuff and to the winners:
The Overall Winners Were:
Customer Service Trainer of the year – Overall Winner:
Matt Tindal – LV=
Customer Service Training Programme of the Year – Overall Winner
Culture Day- Family Mosaic
Customer Service Training Team of the Year – Overall Winner:
‘pioneers’ – Haven Holidays (Bourne Leisure)
Customer Service Trainer of the Year – Financial Services:
Julia Killen -Legal & General Assurance Services
Customer Service Trainer of the Year – General:
Matt Tindall -LV=
Customer Service Training International Award:
Rick Jackson -DHL Express
Customer Service Training Leader/Mentor of the Year:
Julia Killen – Legal & General Assurance Services
Customer Service Training Programme of the Year – Financial Services – Contact Centre:
Maria Cartmell – Barclaycard
Customer Service Training Programme of the Year – Financial Services/Other:
Sharon Plowright – Cornish Mutual
Customer Service Training Programme of the Year – Utilities/Automotive/Distribution:
Holly Locastro – Customer Plus
Customer Service Programme of the Year – Not for Profit:
Culture Day – Family Mosaic
Customer Service Training Programme of the Year – General: Peter Clark-Lewis – Restaurant Associates
Customer Service Training Team of the Year – Financial Services/Utilities: Sara McCann – Scottish Water
Customer Service Training Team of the Year – Hospitality & Independent Providers: ‘pioneers’ – Haven Holidays (Bourne Leisure)
Customer Service Trainee of the Year: Natasha Harrison – Barclaycard
CSTN Accredited Trainer of the Year:
Peter Clark-Lewis – Restaurant Associates
Lifetime Achievement Award: Jon Webb of Webb Development
Customer Service Training Innovation of the Year: GBS Learning Team – Barclaycard.
CONGRATULATIONS to all the winners & finalists!
We had a really good day and look forward to next year!
Douglas Jackson consultants will also be in attendance at the Customer Plus event in Birmingham later this month on Thursday 18th July – this is a free taster day which will give you a back-stage pass to the world of award-winning customer experience. For more information please visit http://customerplus.co.uk/customer-plus-taster-day and if you are in attendance we hope to have the opportunity of meeting you.