Customer Service Training Awards 2013

Last Friday, TeamDJ were at the Customer Service Training Awards and once again, we were extremely proud to be involved as a live judge and sponsor of the event.

20130705-182744.jpgThose of you who follow our blog and social media posts will know that Douglas Jackson are regularly involved with many industry events and awards and this will be our fifth year partnering with the Customer Service Training Awards.

The event and presentations were excellently organised and delivered by Don Hales and Anne-Marie Lose of The Customer Service Training Network which were held at the Radisson Blu, Heathrow.

This year, there were more entries and judges than ever before, with up to 10 judges in attendance for each category presentations.  These included; respected industry leaders, previous award winners and subject matter experts from the customer service and contact centre industry. The entries and those presenting, did well to present and be scrutinised by so many, but did an excellent job and the standard of entries certainly gets higher each year.

The awards were hosted by Julie Peasgood with Sharon Maughan as a guest speaker for Barnado’s.  Entertainment was provided by the truly exceptional ‘The Singing Policeman’ or rather policemen and women, which were a real highlight of the event, who, after ‘apprehending’ the fugitive and Chair of Judges, Paul Cooper, (a wanted man of many years apparently…!) launched into song and had the audience rocking and rolling with many firm favourites.


Following the fun and food we were on to the important stuff and to the winners:

The Overall Winners Were:

Customer Service Trainer of the year – Overall Winner:

Matt Tindal – LV=

Customer Service Training Programme of the Year – Overall Winner

Culture Day- Family Mosaic

Customer Service Training Team of the Year – Overall Winner: 

‘pioneers’ – Haven Holidays (Bourne Leisure)

The winners of each of the Categories are as follows:

Customer Service Trainer of the Year – Financial Services:
Julia Killen -Legal & General Assurance Services

Customer Service Trainer of the Year – General:
Matt Tindall -LV=

Customer Service Training International Award:
Rick Jackson -DHL Express

Customer Service Training Leader/Mentor of the Year:
Julia Killen – Legal & General Assurance Services

Customer Service Training Programme of the Year – Financial Services – Contact Centre:
Maria Cartmell – Barclaycard

Customer Service Training Programme of the Year – Financial Services/Other:
Sharon Plowright – Cornish Mutual

Customer Service Training Programme of the Year – Utilities/Automotive/Distribution:
Holly Locastro – Customer Plus

Customer Service Programme of the Year – Not for Profit:
Culture Day – Family Mosaic

Customer Service Training Programme of the Year – General:                           Peter Clark-Lewis – Restaurant Associates

Customer Service Training Team of the Year – Financial Services/Utilities: Sara McCann – Scottish Water

Customer Service Training Team of the Year – Hospitality & Independent Providers:                                                                                                                          ‘pioneers’ – Haven Holidays (Bourne Leisure)

Customer Service Trainee of the Year:                                                                        Natasha Harrison – Barclaycard

CSTN Accredited Trainer of the Year:
Peter Clark-Lewis – Restaurant Associates

Lifetime Achievement Award: Jon Webb of Webb Development

Customer Service Training Innovation of the Year: GBS Learning Team – Barclaycard.


CONGRATULATIONS to all the winners & finalists!

We had a really good day and look forward to next year!

Future events:

Douglas Jackson consultants will also be in attendance at the Customer Plus event in Birmingham later this month on Thursday 18th July – this is a free taster day which will give you a back-stage pass to the world of award-winning customer experience. For more information please visit and if you are in attendance we hope to have the opportunity of meeting you.

About Douglas Jackson Executive Search and Recruitment Consultants

Douglas Jackson are an Executive Search and specialist, independent Recruitment Consultancy who specialise in permanent and Executive Interim recruitment services for Executive, 'Head of' and Managerial level roles which help; Define your Customer Strategy. Design your Customer Experience. Develop your Customer Insight. Direct your Customer Contact. Deliver your Customer Service. Differentiate your business and brand. We recruit for Executive Level, Head of and Management positions which help design, develop and deliver more efficient and profitable Customer Strategy, Customer Contact, Customer Service and Customer Experience. We recruit for Director, Head of Department, Manager and skilled strategist, programme, transformation and analyst appointments across Customer Contact; Customer Service, Customer Strategy, Contact Centre, Call Centre, Customer Experience, Resource Planning, Insight and Analytics. We work in partnership with our customers across the UK and internationally, many of whom are FTSE 100, blue-Chip brands but also challenger and start-up organisations, to design develop, deliver and manage your Customer Contact strategy. Developing Best in Class and Award winning CX DX
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2 Responses to Customer Service Training Awards 2013

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